FAQ
Below you will find answers to some of the most frequently asked questions.
If you are still in doubt, you are of course welcome to contact us.
Yes, you can purchase a cancellation option for a small fee. Read more here.
Yes, everything is included in the price you agree to when booking. You pay for the rental of canoes, sea kayaks, touring kayaks and motorboats, as well as any optional extras and extras such as car transportation and cancellation.
However, there are some taxes that we cannot include in our prices.
If you are sailing through the Port of Silkeborg, and therefore also have to pass through Kammerslusen, it costs DKK 25 per boat. The Kammerslusen lock is close to us at Silkeborg Harbor, and the fee is paid at the Lock Kiosk when you pass. The fee must be paid if you are continuing north of the Port of Silkeborg, or if you are coming from the north and heading south after Silkeborg.
If you're staying overnight during your trip, you'll need to pay accommodation fees to the place you're staying at. We've compiled a complete list of prices for all accommodation along the Gudenåen river, so you can easily find out what your stay will cost.
*Please note that accommodation fees are included in the price of our Family Packages, Family Packages (smaller children) and Luxury Packages.
You can be a maximum of 3 people - or 2 people and 2 small children (max. 35 kg per child). Of course, 2 people in a canoe is optimal, especially on multi-day trips where you need extra space for luggage. Make sure to limit luggage the more people in the canoe. The limitation of the number of people in a canoe is not due to their weight, because a canoe can carry up to 400 kg, but the more people in a canoe, the more unsafe the canoe becomes due to live ballast.
The canoe/kayak will be ready with the bottom up with paddles and vests underneath, as well as any extra equipment. At the end of the canoe/kayak there is a plastic pocket with a delivery note with your information on it. There is also a map of the Gudenås system enclosed.
If you start your trip in Tørring, you will receive your canoe/kayak after contacting our staff. We open at 9.00 am every day during the season - see opening hours here.
From the remaining starting points along Gudenåen, you can see how early you can get the canoe/kayak delivered under the booking section. If you want a different start time than the options shown, you can write it in the comment field when booking.
The canoe/kayak must arrive at the final destination no later than 17:00 at Åle Teltplads, Åstedbro Teltplads and Gudenå Camping. The other end points we have along Gudenåen, you must arrive at the final destination no later than 16:00. Write in the comments field if you want a different end time.
Yes, you can always contact us by phone: +45 75 80 13 01 no later than 12:00 on the last day you sail and inform us of the change. If you have chosen an optional final destination when booking, the same procedure applies.
However, it is not possible to change the final destination if you have booked car transportation, which we "only" offer starting from Tørring.
There is firewood at these Teltplads: Åle, Klostermølle, Gammel Rye, Ry / Skimminghøj Teltplads, Alling Vest, De Små Fisk Teltplads, Sminge and Kjællinghøl. Bring an axe, as the firewood in some places is in 3 meter lengths. The other accommodations along Gudenåen are not guaranteed firewood - check our info about accommodations.
Yes, there is. On the northern stretch, from Klostermølle to Randers, there are no sailing restrictions and you can sail from sunrise to sunset. We have the first customers on the route already from March.
On the southern stretch, from Tørring to Klostermølle, there is a limited number of Canoes/Kayaks allowed per day, which requires an access sign, which is included in the price when you book with us. Furthermore, sailing is limited to the hours of 8:00 am to 6:00 pm, and sailing is only allowed on the southern stretch from June 16 to December 31 (our season ends on September 30). Due to the restrictions on the southern part of Gudenåen, the price for sailing is higher than on the northern stretch.
Through our partner, you can purchase transportation of your car to the final destination if you start from Tørring - read more. Alternatively, you can arrange your own lift, extra car, taxi, Flextrafik or public transportation.
Yes, you can easily do that. Contact us about this in advance and arrange when the gift card can be picked up at Tørring or at the Port of Silkeborg. We can also do this by email or phone and send you the gift card via PostNord, which will incur a postage fee.